Privacy Policy

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Basic user information

To create your account, we collect your email address. If you purchase a subscription, our payment processor collects billing and payment information.

Usage information

We collect information about how you use Zimzee, including interactions, features used, activity, and system usage. This may include cookies, logs, analytics data, and usage related to credits, subscriptions, and feature access.

Location information

We collect your IP address and may infer approximate location.

Device information

We collect information about your device, browser, operating system, and technical environment.

Information from third parties

We may receive information from login providers, integrations, social media platforms, public sources, referral partners, and marketing partners.

Additional data collected and purposes

• Email, username, preferences — account creation and communication
• Profile info — collaboration and display
• Device and usage data — service improvement and debugging
• Payment information — billing and transaction processing

Choosing not to provide information

You may choose not to provide certain information, but doing so may limit your ability to use some features of the Service.

2. How We Use Information

We use data to operate, maintain, secure, and improve the Service.

AI Features

Zimzee provides AI-generated outputs including scripts, concepts, and creative content.

AI output may be inaccurate, incomplete, misleading, or unsuitable for your specific use case.

Zimzee does not guarantee results, performance, compliance, legality, or outcomes from AI-generated content.

You are solely responsible for reviewing, editing, validating, and ensuring compliance of any AI-generated output before use.

We do not use your private or identifiable content to train our AI models in a way that would expose or reproduce your specific content without your permission.

Security and abuse prevention

We may monitor usage patterns to detect fraud, abuse, or harmful activity and to protect the platform.

Communication

We send service-related communications, security alerts, and optional marketing messages. You may opt out of marketing at any time.

Legal compliance

We may process information to comply with applicable laws, legal processes, or regulatory obligations.

Aggregated and anonymized data

We may use aggregated or anonymized data for analytics, product improvement, and development. This data does not identify individuals.

3. Legal Basis for Processing

Where required by applicable law, including privacy laws in the European Economic Area and United Kingdom, we rely on one or more legal bases to process personal information.

These legal bases may include:

• Contractual necessity: where processing is needed to provide the Service, manage your account, process subscriptions, or perform our agreement with you.
• Legitimate interests: where processing is needed to operate, secure, improve, analyze, and protect the Service, provided those interests are not overridden by your rights.
• Consent: where you have given consent, such as for certain optional cookies, marketing communications, or features that require your permission.
• Legal obligations: where processing is needed to comply with laws, regulations, legal processes, tax obligations, fraud prevention obligations, or enforceable governmental requests.

4. Data Retention

We retain information only as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud or abuse.

Deleted data may remain in backups for a limited period and may be retained where required for legal, security, or operational purposes.

In general, account information is retained while your account is active. User content and saved content are retained until deleted by you, your account is deleted, or the content is removed in accordance with our Terms of Service.

After account deletion, we will take reasonable steps to remove your information from active systems. Backup copies may remain for a limited period, typically up to 90 days, unless a longer period is required for legal, security, fraud prevention, dispute resolution, or compliance purposes.

5. Storage and Availability

Zimzee may offer storage features, including saving ads, posts, videos, files, and other content.

Storage is provided on a best-effort basis and is not guaranteed.

Zimzee may impose limits, remove content, or restrict storage at any time.

You are solely responsible for maintaining your own backups of important content.

6. Sharing of Information

We do not sell personal data.

We do not sell or share personal information as those terms may be defined under applicable U.S. state privacy laws, including the California Consumer Privacy Act, unless we provide notice and any required opt-out rights.

We may share data with service providers, legal authorities, business transfers, or where you direct or consent to sharing.

We may also disclose information where necessary to protect the rights, property, security, or safety of Zimzee, our users, or others.

7. Third-Party Content and Responsibility

Zimzee may allow you to save or use content from third-party sources.

You are solely responsible for ensuring you have the rights to use, store, or reproduce such content.

Zimzee is not responsible for third-party content, legality, or permissions.

8. Subprocessors and Service Providers

We use third-party providers including hosting services, payment processors such as Stripe, analytics tools, AI providers, customer support tools, communication tools, security providers, fraud prevention services, and infrastructure partners.

These providers process data only as necessary to operate and support the Service and are subject to contractual protections.

These providers may include categories such as cloud hosting and storage providers, payment processors, analytics and performance monitoring tools, AI and machine learning providers, content delivery and infrastructure providers, customer support tools, email and communication providers, and security or fraud prevention services.

We may update or change our subprocessors and service providers as Zimzee evolves, provided they are used to support the operation, security, development, or improvement of the Service.

9. International Transfers

Your data may be processed in the United States and other countries with different data protection laws.

We take reasonable steps to ensure appropriate safeguards are in place.

Where required by applicable law, these safeguards may include Standard Contractual Clauses, data processing agreements, or other lawful transfer mechanisms designed to protect personal information transferred outside your country or region.

10. Cookies and Tracking

We use cookies and similar technologies to operate, analyze, and improve the Service.

Cookies and similar technologies may be used for functionality, performance, analytics, security, personalization, and, where applicable, marketing or advertising measurement.

You can control cookies through your browser settings, though disabling them may affect functionality.

11. Do Not Track Signals

Zimzee does not currently respond to browser "Do Not Track" signals or similar mechanisms.

12. Biometric and AI Data

Some features may involve processing voice, images, or likeness for AI-generated content.

Zimzee does not use biometric data for identification purposes.

Any such content is processed only to provide the requested feature, unless otherwise disclosed or permitted by you.

You are responsible for ensuring you have permission to use any likeness, voice, or media.

13. Children's Privacy

Zimzee is not intended for users under 13, and we do not knowingly collect data from children.

If we learn that we have collected personal information from a child in a way that violates applicable law, we will take reasonable steps to delete that information.

14. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, request portability, and withdraw consent.

These rights may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Request restriction of certain processing activities.
• Object to certain processing activities, including certain uses based on legitimate interests.
• Request a portable copy of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

You may also have the right to lodge a complaint with a privacy or data protection authority in your jurisdiction.

To exercise rights, contact: support@zimzee.com

We may need to verify your identity before responding to a request. If applicable law allows you to use an authorized agent, we may require proof that the agent has authority to act on your behalf.

15. Account Security

You are responsible for protecting your account credentials and for maintaining the security of your devices and networks.

You should not share your login credentials with others. If you believe your account has been compromised or used without authorization, please contact us promptly.

16. Security

We implement reasonable safeguards, but no system is completely secure.

We cannot guarantee that information will be free from unauthorized access, loss, misuse, alteration, or disclosure.

17. Third-Party Services

Zimzee may include links to, integrations with, or access to third-party websites, platforms, applications, APIs, AI providers, payment processors, social platforms, browser stores, or other services.

We do not control and are not responsible for the privacy, security, content, practices, policies, availability, or performance of third-party services.

Your use of third-party services is at your own risk and subject to their separate terms and privacy policies.

18. Changes

We may update this policy from time to time. Continued use of the Service constitutes acceptance of updates.

If we make material changes to this Privacy Policy, we will notify you where required by law.

19. Contact

Zimzee Inc.
401 East 64th Street
New York, NY 10065 USA
Effective 15 January 2024

support@zimzee.com